Refund Policy

A note before you read

This policy clearly defines our booking, cancellation and refund rules, based on mutual respect for each other's time and effort. My goal is to make your booking process transparent, reassuring and fair.

1.Full refund available anytime before service starts

If you wish to cancel your booking for any reason before the consultation officially starts (before I send my first reply), you can apply for a 100% full refund at any time.

Refund requests will be processed within 3-5 working days, and the funds will be returned to your original PayPal account.

If you only want to change your consultation time instead of canceling, you can contact me directly to reschedule for free, no need to refund and rebook. I will arrange a suitable time slot for you.

2.No refund once service has started

Every consultation is time and energy I reserve exclusively for you, a personalized service tailored to your individual situation. Once it begins, this time and effort cannot be recovered or resold to others.

Therefore, once the consultation officially starts, all services are final and non-refundable. Thank you for your understanding — this is also a fair guarantee for every client who books a time slot.

3.No-show policy: mutual respect for time

In traditional Chinese culture, punctuality is the most basic form of respect for others. Every consultation time slot is exclusive time I set aside and prepare for in advance, just for you.

If you cannot attend your scheduled consultation, please contact me via the site message system at least 24 hours in advance. I can reschedule your appointment once for free, or issue a full refund.

If you fail to attend your scheduled consultation without prior notice, the booked time slot will be deemed used and no refund will be available. Thank you for your understanding and consideration.

4.How to submit requests

All refund and rescheduling requests must be submitted through the in-site message system. I will handle your request as soon as possible.